Our business model has been developed over the course of seven years. The services that we provide are based on nearly two decades of experience combined with seven years of research conducted by the owner of Cintel. Along with experience in management, sales, customer service and multiple office environments, our model merges and applies knowledge from microeconomics, technical communication and the social sciences to provide our clients with the tools that they need to operate their business at its fullest potential.
A business should be based on discovering a problem then providing a solution to amend it. Through experience and research, I discovered critical issues that businesses face, not knowing how their business is operating to produce profit and not knowing how employees conduct themselves while not under immediate supervision. Both situations can be harmful to a business. We concentrate on the key aspects of profit growth: Ensuring a high level of customer service and a thriving operation. It's for this reason that Cintel specializes in mystery shopping and research services so that we can provide other local businesses with solutions to their most common problems.
Cintel specializes in providing mystery shopping and research services. We bring to you nearly two decades of experience and a unique business model that was seven years in development. Our goal is to uncover, prevent, and correct issues, or potential issues, to ensure that your business is operating at its fullest potential.
I wanted to include a section on our website that describes how Cintel came to be. A section to personally introduce myself to you and share some of what I've learned on the journey to creating Cintel-Your Intelligent Business Solutions.
As with most teenagers (a long time ago now!), I began my working career in an entry level position, working at a corporate owned grocery chain. Shortly after, I moved on to retail sales and management, in which I both enjoyed and excelled at. There was a thrill and a welcomed challenge in taking a company into my own hands and pushing it towards greater success, and I did so for quite a few years!
Although I was content working in sales and management, I always felt that I could be doing more, that I had a skill set that wasn't being fully put to use and that I wanted to build on, so I enrolled myself into a BA university program. As I made my way through my four year bachelor degree, I found myself switching from my sole interest in psychology to combining it with social psychology and sociology.
In the last two years of this program, something amazing happened and Cintel was slowly in the works! Through my own directed research projects, I discovered that particular social issues-such as impoverished communities and a lack of resources, fuelled other problems, both at the individual and societal level. However, having a successful and strong business base seemed to prohibit a vast amount of these problematic effects, in many ways. My attention then turned to the social aspect of business and economics.
After graduation, while working full time in an office environment, I continued on to my masters. I enrolled into an interdisciplinary studies graduate program on the independent study track. This allowed me to conduct research, collaborate with others, and learn further about my interest of combing business management with social psychology and microeconomics. I was able to conduct research on everything from marketing and purchasing power experiments to how management practices increased productivity, boost sales and even inhibit corrupt and adverse working environments.
Cintel was no longer just an idea in my mind, it was officially created from this point on. All of my experience and knowledge was put into designing a business model that would be customized to each business or organization to help them succeed. Even if they thought they already were, my goal is to lead them to be operating at their full potential and capacity.
I still continue to conduct research outside of Cintel so that I'm able to bring clients the most current solutions as our business world changes. Because great, successful, and thriving businesses equal great thriving communities!
I wish you the upmost success in your business ventures.
CEO of Cintel Business Solutions.
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