Because each business is unique, we work with you to figure out exactly what your business needs are. Once that's established, the rest is on us to discover how you can grow your business from where it is now, to it operating at its full potential!
We provide multiple resources under our mystery shopping service! There's much to read here so have a look around and please do contact us with any questions
Have you ever wondered how your business compares to your competitors? Our compare contrast mystery shopping service gets you those answers, in a multifaceted large scale way!
Our compare and contrast service examines how your business measures up against your competitors. We do this by measuring each aspect that has an influence on profit margins, including:
First, we do a full mystery shop on your business to analyze the profit influencers listed above. Plus any others that you'd like to include. Then, we do the same to your competitors. Knowledge is power in business, our goal is to provide that to you. Reports from our compare/contrast service are often used to create sales presentations, proposals and advertising for our clients.
If you've ever asked yourself what your employees do while they're not under immediate supervision, how they conduct themselves, or if they're following mandatory compliance rules...then Cintel can help get you those answers with a performance audit!
Performance audit is a customer service and employee productivity assessment. This evaluation is completed in the following ways:
Often, businesses will come to us with specific questions that they'd like answered. Since we already have the resources in place to tailor our services to our clients, including being solution-based, we're happy to get these answers for you with our customized services!
There's some inquiries that business owners need to know for them to make logical profitable decisions. Here's a few that we've helped with:
Having customer service oriented employees and knowing about your business operations are paramount to your business' success. Cintel can verify that your business is operating as it should, while providing these benefits to you.
For Cintel, mystery shopping is about being proactive, rather than always reactive. Our goal is to identify potential problems before they become a greater issue to your business.
Not only does the owner of Cintel have over two decades of customer service, office and sales experience, we also incorporate knowledge that was gained from several years in post secondary. Together, it's a powerful combination to help you get the answers you need.
Having a strong business foundation is crucial for our communities because with it, both thrive and grow stronger. Cintel is a local business, too, so our clients are not just seen as a business for monetary gain, they're our partners in building strong communities. For this reason, you have our commitment and a 100% satisfaction guarantee on your solution-based report. Please contact us within 10 business days if you're not satisfied with our work and we will redo your report. .
We design our own scales and assessment tools that are customized to each client. In-fact, we don't keep standard ready to-go questionnaires around. These are based on empirical quantitative and qualitative research principles obtained and developed by the owner of Cintel. As a result, we're able to provide our clients with detailed custom reports that are tailored to their business, not others.
This is the main part that sets Cintel apart from the rest! We don't just hand you a list of problems and call it a job done. Rather, we match solutions to our negative findings, which is included in your report. Because the owner of Cintel has been growing other businesses for nearly two-decades, we're able to provide our clients with cost effective and knowledgeable resources.
Our clients typically fall within one of two categories.
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